Job Overview
We are seeking a friendly and detail-oriented Customer Service Associate to join our e-commerce team. This role involves providing exceptional customer service, assisting with product sales, and handling returns. The ideal candidate will have strong communication skills, experience with e-commerce, and a passion for helping customers find what they need.
Job Description
Our company, located in Erlanger, KY, is seeking a Customer Service Associate to join our team. We are an e-commerce company offering high quality home products to consumers. We offer 7 paid holidays per year, PTO, and competitive medical benefits.
Job Scope
The successful candidate will focus on all aspects of customer satisfaction. Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.
SPECIFIC RESPONSIBILITIES:
- Resolve customer complaints via phone, email, mail, or social media.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Assist with placement of orders, refunds, or exchanges.
- Advise on company information.
- Place or cancel orders.
- Answer questions about warranties or terms of sales
- Suggest solutions when a product malfunctions.
- Attempt to persuade customer to reconsider cancellation.
- Inform customer of deals and promotions.
- Sell products and services.
- Work with customer service manager to ensure proper customer service is being delivered.
- Receive all parcel and freight returns.
- File claims with parcel and freight carriers for damaged goods
MISC
- Work under minimal supervision.
- Meet regularly with the management team to identify or ascertain problems or challenges.
- Efficiently contribute in reaching department’s objectives and company goals through the use of established processes and procedures.
- Demonstrated experience and success working in a fast-paced environment with tight deadlines.
- Strategic planning/thinking skills, coupled with analytical and execution skills.
- Out-of-the-box thinker, decisive; experienced in and capable of leading change.
- Good trouble shooting skills.
- Good organizational and administrative skills. Detail oriented.
- Exceptional oral and written communication skills to communicate effectively with customers and team members.
- Excellent team player.
- Perform other duties as necessary.
Job Requirements
REQUIRED KNOWLEDGE, SKILLS & ABILITIES:
- 2 + years experience in customer service
- Extensive e-commerce background
- Background in the kitchen and bath sanitary ware industry a bonus
- Ability to translate your skills and experience to other employees through training and mentoring
- Computer skills: Word and Excel
-
Bachelor's Degree in Business or a related field or related industrial experience a bonus
For All Hiring Inquiries
Qualified Candidates please email resume and cover letter directly to
hlaw@magnushomeproducts.com
