Specialty Tubs Terms and Conditions
Custom Order Specialty Tubs
All of our custom bathtubs are handcrafted and manufactured to your specifications at the time of order. Although you are responsible for the full payment at the time of purchase, we have an option to pay a 50 percent deposit only. You will need to contact us at 877 738 0939 to inquire about this special payment method. The remaining balance would be due at the time the product ships from the factory.The manufacturing lead time should be approximately 60-120 days once the order is placed; the tub will then take about 60 days to ship from the overseas vendor.
We do everything possible to assure a smooth and prompt delivery of your custom item. However, please be aware circumstances out of our control may arise and result in a delay in the production or delivery of your custom tub. Please feel free to check the status as the estimated ship date and delivery time approaches and we will gladly follow-up to give you a more specific idea of the current timeline.
When the tub ships we will send an email alerting you, along with a request for the second payment. You will receive photos of your actual product at the factory and in its packaging before shipment. The tub will not be delivered without payment of the outstanding balance.
The bathtub will ship directly from the factory to your home via a motor freight company. A representative with the truck company will call you at least 24 hours in advance to schedule a window for you to be there. These tubs require use of a liftgate; the item will be unloaded at the back of the truck to your curb or onto a loading dock. The driver will not carry the tub onto the driveway or anywhere on your property, nor will it be brought into your home (this is due to liability). We recommend having assistance on-site to aid in transporting the tub to its final destination as these tubs are very heavy. Generally the truck company schedules deliveries Monday-Friday from 9am to 5pm. Upon delivery, please inspect all items carefully for any damage that may have occurred in transit and contact us immediately to report a problem.
Our specialty bathtubs are manufactured from natural materials, making no two pieces exactly the same. Different types of stone and wood will have more visible or distinctive grains and patterns. These naturally occurring variations are not to be considered a defect in craftsmanship but rather what makes your handcrafted tub a one-of a-kind showpiece.
Each computer monitor displays colors differently. Thus, Magnus Home Products cannot be held responsible for discrepancies between the actual product color and the tone your screen depicts. Descriptions of merchandise are provided only as a guide of what to expect. Please expect variances in colors, textures and other features.
The cast iron skirted tubs will have more uniform characteristics from one unit to the next but can still vary slightly due to natural differences.
If you request a custom size or desire a different material than offered, we should be able to accommodate your needs at an additional charge. We ask you provide material or size inquiries by marking changes on our downloadable spec sheets found on the page of the specific product. Please submit these revisions to us. The factory will create custom CAD drawings for the unique bathtub within 3 business days and we will email them to you for approval.
NOTE: The above paragraph does not apply to cast iron skirted tubs. Custom options are not available for these items.
These tubs are custom-made and thus non-returnable. You may cancel an order and have the amount refunded to your credit card within 24 hours of placing the order. Thereafter, these orders are non-refundable unless damage occurs during transit. We regret being unable to make exceptions.
All questions and special order requests may be directed to firstname.lastname@example.org or you can call us at 833-482-6828. When considering or placing an order if you feel uncertain about any step please contact us for assistance.